KD Trainer Terms & Conditions
1. Payment Terms
1.1. Services provided by KD Trainer will commence only upon receipt of full payment for the agreed-upon training package or session.
1.2. Failure to provide full payment before the commencement date will result in the delay or cancellation of training services until payment is received.
2. Cancellation Policy
2.1. Clients must provide a minimum of 24 hours notice to cancel or reschedule a training session.
2.2. In the event of a cancellation made less than 24 hours before the scheduled appointment, KD Trainer reserves the right to apply a last-minute cancellation. The session will be deducted from the client’s account or charged separately.
2.3. KD Trainer may waive the last-minute cancellation fee in exceptional circumstances, such as sudden illness or emergencies. Clients must provide appropriate documentation or evidence to support such requests.
2.4. KD Trainer reserves the right to refuse future bookings or terminate services for clients who repeatedly cancel sessions without adequate notice.
3. Rescheduling Policy
3.1. Clients may request to reschedule a training session within the same week as the originally scheduled appointment, provided that 24 hours notice is given.
3.2. If a client is not available to reschedule within the same week due to being out of town or other valid reasons, KD Trainer may accommodate rescheduling requests for a later date, subject to trainer availability.
3.3. KD Trainer reserves the right to limit the number of rescheduling requests allowed per client to ensure the efficient management of training schedules.
The KD Trainer Client Commitment
KD Trainer is committed to providing high-quality personal training services. In the event that a client is dissatisfied with the services provided, they may be eligible for a refund subject to the terms outlined below.
4. Refund Policy
4.1. Refunds will be provided for the remaining unused sessions in the client’s training package, calculated based on the original purchase price excluding tax (8% SST) minus a 5% transaction fee.
4.2. To request a refund, clients must submit a written refund request to KD Trainer, specifying the reasons for dissatisfaction and providing any relevant documentation or evidence to support their claim. Refund requests will be reviewed by KD Trainer, and refunds will be processed within 7 days of approval.
5. Late Trainer Policy
In the event that a KD Trainer is late for a scheduled training session, the following compensation will be provided to the client:
5.1. Free Session: The delayed session will be provided to the client at no cost.
5.2. Additional Session: Additionally, one extra session will be added to the client’s training program as compensation for the inconvenience caused by the delay.
By signing the Registration Form or electronically accepting these terms and conditions, I, hereby acknowledge that I have read, understood, and agree to abide by the terms and conditions outlined herein.