Terms & Conditions

KD Trainer Personal Training Terms & Conditions

1. Payment Terms

1.1. Services provided by KD Trainer will commence only upon receipt of full payment for the agreed-upon training package or session, unless an authorised instalment plan has been agreed upon in writing.

1.2. Failure to provide full payment before the commencement date will result in the delay or cancellation of training services until payment is received.

1.3. Where instalment payments are permitted, failure to pay any instalment on its due date will immediately suspend all booking privileges and accelerate the remaining contract balance, rendering it immediately due and payable.

1.4. All training packages carry a strict 365-day ( 1 year) expiration period from the date of purchase. Unused sessions beyond the validity period will automatically lapse and are non-refundable and non-transferable, except at KD Trainer’s sole discretion.

1.5 A package may be frozen once per agreement for a maximum period of 30 days upon written notice, provided valid justification (such as overseas work travel or certified medical temporary unfit notice) is submitted.

2. Cancellation Policy

2.1. Clients must provide a minimum of 24 hours notice to cancel or reschedule a training session.

2.2. In the event of a cancellation made less than 24 hours before the scheduled appointment, KD Trainer reserves the right to apply a last-minute cancellation. The session will be deducted from the client’s account or charged separately.

2.3. KD Trainer may, at its sole discretion, waive the last-minute cancellation fee in exceptional circumstances, such as sudden illness or emergencies. Clients must provide appropriate documentation or evidence to support such requests.

2.4. KD Trainer reserves the right to refuse future bookings or terminate services for clients who repeatedly cancel sessions without adequate notice.

3. Rescheduling Policy

3.1. Clients may request to reschedule a training session within the same week as the originally scheduled appointment, provided that 24 hours notice is given.

3.2. If a client is not available to reschedule within the same week due to being out of town or other valid reasons, KD Trainer may accommodate rescheduling requests for a later date, subject to trainer availability.

3.3. KD Trainer reserves the right to limit the number of rescheduling requests allowed per client to ensure the efficient management of training schedules.

4. Trainer Allocation & Punctuality

4.1. Contracts are executed between the client and KD Trainer Pg Sdn Bhd, not an individual coach. KD Trainer reserves the right to assign, substitute, or reassign qualified coaches for any session to ensure training continuity without altering the terms of this agreement.

4.2. If a client arrives late, the session will conclude at the originally scheduled finishing time to preserve subsequent bookings. No make-up time will be granted.

5. Health Screening, Physical Indemnity & Safety

5.1. Execution of a Physical Activity Readiness Questionnaire (PAR-Q) and signing of KD Trainer’s Liability Waiver and Indemnity Form is a mandatory condition precedent to commencing any exercise program.

5.2. The client warrants that all health information provided is complete and accurate. The client bears an ongoing obligation to notify KD Trainer immediately of any new injuries, illnesses, pain, or changes in medical condition before beginning any workout.

5.3. KD Trainer reserves the right to terminate any exercise session immediately if a client appears intoxicated, physically distressed, or acts in a manner that compromises their safety or the safety of others.

6. Facility Rules & Code of Conduct

6.1. KD Trainer reserves the right to terminate client agreements immediately without refund in cases of abusive behaviour, harassment toward staff or other clients, non-compliance with safety instructions, or willful damage to facility equipment.

6.2. KD Trainer assumes no responsibility for the loss, theft, or damage of personal property brought onto the premises.

7. Governing Law & Dispute Resolution

7.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia.

7.2. The parties irrevocably submit to the exclusive jurisdiction of the Courts of Malaysia in respect of any dispute or claim arising out of or in connection with these terms.

The KD Trainer Client Commitment

KD Trainer is committed to providing high-quality personal training services. In the event that a client is dissatisfied with the services provided, they may be eligible for a refund subject to the terms outlined below.

1. Refund Policy 

1.1. Refunds will be provided for the remaining unused sessions in the client’s training package, calculated based on the original purchase price excluding tax (8% SST) minus a 5% transaction fee.

1.2. To request a refund, clients must submit a written refund request to KD Trainer, specifying the reasons for dissatisfaction and providing any relevant documentation or evidence to support their claim. KD Trainer will review refund requests, and refunds will be processed within 7 days of approval.

2. Late Trainer Policy

In the event that a KD Trainer is late for a scheduled training session, the following compensation will be provided to the client:

2.1. Free Session: The delayed session will be provided to the client at no cost.

2.2. Additional Session: Additionally, one extra session will be added to the client’s training program as compensation for the inconvenience caused by the delay.

By signing the Registration Form or electronically accepting these terms and conditions, I hereby acknowledge that I have read, understood, and agree to abide by the terms and conditions outlined herein.